Trends & Vision Newsletter
EDITORIAL: WHO NEEDS HIGHLY EFFICIENT AMS?
Undeniably, the role of the CIO and his/her team is under constant evolution. Enabling innovation, fostering close client relationships and expanding the client base will always come with the job. But today, the focus has tilted towards effectively managing change, improving the analytics that drive the business, reducing waste, and improving processes across the entire organization. And as IT looks for ways to become leaner, a great place to start is made evident: Application Maintenance & Support (AMS), where the largest amount of budget is spent.
As business runs on top of legacy applications, maintaining and supporting them is unavoidable. Yet, we argue, the task can be addressed through a more effective AMS — one that balances the amount of people and talent with company needs, locates it wherever it makes the most sense for the business, and thrives through metrics-driven and ever-evolving maintenance and support processes.
In this edition, we have compiled several resources that provide ideas on how to implement leaner AMS practices. Hope you enjoy it. For more information, don’t forget to check out the Perspectives section at softtek.com.
Talk to you soon.
Alex Camino
VP of Marketing & Communications for Softtek
alejandro.camino@softtek.com
CLIENT CORNER: "THE FUNCEF STORY"
We selected Softtek as our provider for their technical capabilities and for the service delivery structure. The following table lists main benefits of the AMS project we implemented inside FUNCEF:
- Improvement in the ERP product performance
- Measurement of services and quality through metrics
- Requests fulfilled in the agreed-upon time frame
- Requests fulfilled correctly from the first delivery
- Demands met on time
- Effective distribution/implementation of ERP versions
- Increased customer satisfaction with service delivery
- Reduction of repeated corrective maintenance
- Evolving maintenance, thus, fewer corrective actions
IT Manager at FUNCEF
About: FUNCEF (Fundação dos Economiários Federais / “Fund of Federal Economists”) is the third largest pension fund in Brazil and one of the largest in Latin America.
RESOURCES FOR EFFICIENT AMS
The rise of the Conservative-Progressive approach to outsourcing (Part 1)
Match the delivery model to the business requirements (Part 2)
If you are looking to transition from time and material to deliverables-based, results-oriented engagements, don’t miss our two-part white paper series on the topic.
Establishing the case for evolving to deliverables (Part 1)
A blueprint to evolve beyond staff augmentation (Part 2)
In a recent Softtek webinar Bill Martorelli presented “Staff Augmentation vs. Managed Outcomes: Tipping Point in the Value Conversation.” Below you can download the slide deck used for the webinar.
Slide deck: “Staff Augmentation vs. Managed Outcomes”
FEATURED CONTENT
Application Maintenance and Support for a Fortune 100 Corporation
Featured Analyst Report (courtesy of Softtek)
The Forrester Wave™: SAP Implementation Providers, Q3 2009
IN THE NEWS
Softtek Opens New Global Delivery Center in Wuxi, China
Forbes.com Video Network - May 2009
CEO Spotlight: Blanca Treviño, Softtek CEO
SOFTTEK PRESS RELEASES
Softtek as One of the “50 Best Companies to Work For® in Argentina”
Softtek Selected Among Top 25 Service SAP Providers worldwide
Softtek Named a Strong Performer in SAP Implementation Services
Softtek Opens Offices in Paraguay and is Consolidated in the Region
June- April
Softtek Launches New Application Security Services at the Gartner Information Security Summit
Softtek Named as Leader in IAOP’s 2009 Global Outsourcing 100 List
About Softtek:
Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 6,000 associates across 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain, Softtek provides in-depth, high-quality and cost-effective solutions to top-tier corporations in over 20 countries through on-site, on-shore and its trademarked Global Nearshore™ service delivery models. Creator and leader of the Near Shore® Industry, Softtek is the largest private IT service provider in Latin America. For more information, visit softtek.com.