Trends & Vision Newsletter
CLIENT CORNER: "THE FUNCEF STORY"
We selected Softtek as our provider for their technical capabilities and for the service delivery structure. The following table lists main benefits of the AMS project we implemented inside FUNCEF:
- Improvement in the ERP product performance
- Measurement of services and quality through metrics
- Requests fulfilled in the agreed-upon time frame
- Requests fulfilled correctly from the first delivery
- Demands met on time
- Effective distribution/implementation of ERP versions
- Increased customer satisfaction with service delivery
- Reduction of repeated corrective maintenance
- Evolving maintenance, thus, fewer corrective actions
IT Manager at FUNCEF
About: FUNCEF (Fundação dos Economiários Federais / “Fund of Federal Economists”) is the third largest pension fund in Brazil and one of the largest in Latin America