Global leader in banking, credit cards, and wealth management.
Millions of customers
~28K points of contact
~10K ATMs
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As our client increased the number of projects geared toward new offerings and operational improvements, it began suffering from service interruptions and delayed time to market caused by a lack of automation and standardization in its QA practices.
Eliminate defects to improve service continuity and reduce business interruptions.
Effectively manage QA for a large volume of projects.
Unify all regions of operation under a proven QA framework.
Automate business process testing.
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Softtek implemented its governance model and framework to digitalize automation workflows, KPIs, and SLAs and make them visible on real-time dashboards, giving the entire QA area transparency and easily comparable measurements.
Softtek’s global delivery model proved to be particularly effective for our client, as the framework, model, and testing-as-a-service capabilities were able to penetrate all regions of operation in scope with nearly zero interruptions to business operations while improving time to market.
88% reduction to testing activities through governance implementation.
60% faster testing, accelerating time to market.
20% cost savings on testing activities under a new global QA framework.
27% increase in testing productivity through automation.
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