SEGUROS

Leverages a Machine Learning model that is ‘trained’ to recognize behavioral batters based on eye movements and facial expressions that may infer sleepiness in drivers of heavy machinery in construction or engineering.

If signs of distraction are detected, such as sleepiness or suspicious behavior, an instant alert goes off that reduces the number of accidents and minimizes reckless driver behavior.

Can be implemented as a pilot with lower-cost equipment and a shared camera.

Innovation Lab-as-a-Service

Quickly and easily manage new client registrations using a mobile phone camera. No filling out forms or physical attendance required.

The solution uses biometric technology and AI application as measures to protect against fraud and guarantee regulatory compliance.

Transactional Fraud Analysis and Prevention

The need to quickly conduct procedures remotely reinforces the importance detecting transactional fraud and identity theft.

The solution is based on behavioral analysis, through what is called a “digital fingerprint,” which combined with AI models, allows the creation of dynamic patterns to identify potentially risky cases that create an alert when the transaction strays away from normal parameters.

The end user can even register exceptions and manage behavioral rules, helping create a “safe zone” with the end user’s custom specifications.

It’s implemented quickly, doesn’t require applications or plugins, and is completely omni-channel.analysis.

The app uses a service that recognizes text within video in real time, using only a mobile phone camera.

This function allows you to take data from a policy, certificate or form, simply scanning the paper and letting the app leverage Cognitive Automation to complete the rest of the process in seconds, without the need to manually enter data.

Remote “Alive Status” verification through voice

Many procedures and processes require the physical presence of a beneficiary to demonstrate that they are “alive,” which is why at-risk groups like older adults and retirees must stand in lines at care centers.

Combining biometric technology and AI for voice recognition, the solution allows clients to remotely validate their alive status using a simple and intuitive interface, even for users who are unfamiliar with digital media.

In this way, clients can remotely and safely carry out procedures while avoiding discomfort, risk and the need for intermediary assistance.

Preventive Analytics: Customer Churn

Customer turnover poses a permanent challenge to the sustainability of organizations in the insurance industry. High dropout rates are a serious problem and are directly correlated with loss of income and increased client acquisition spending.

Today we are using the full potential of Machine Learning and data mining to predict customer churn. How? Among other things, solutions based on these technologies make it possible to examine the past behavior of clients to determine what their future actions are likely to be, thus helping identify those at risk of “emigrating.”

Minor Vehicular Damage Estimates through Image Processing

Artificial Vision is one of the areas where AI can provide immediate value. I can train a model for automated image processing and object identification, as well as pattern and detail recognition. Frees personnel from manual processing and delivers accurate results, as well as the ability to process large, unstructured and ever-changing datasets.

By analyzing cell phone images, the app can recognize and classify the type and severity of damage to a piece or a section of a vehicle, thus accelerating the claims process through intelligent automation.

Social Listening for professional services company

The application for Social Listening generates quantitative and qualitative information about the company’s mentions on social media.

It leverages an algorithm that collects data generated on networks related to how customers interact with services and brands. Using Cognitive services (Text Mining + Sentiment Analysis), dashboards are updated with real-time analytics with key information upon which to act.

Pharmaceutical Lab and Health Services in LATAM - Virtual Assistant

The virtual assistant allows for the automation of daily processes while also obtaining valuable information from client conversation analysis.

The use of cognitive services such as Natural Language Processing (NLP) empowers the chatbot to converse in an intuitive and natural way.

One particularly innovative case involves the intelligent automation of Customer Care actions through sentiment analysis, which allows real-time scaling and the ability to switch immediately to human assistance when there’s a critical issue it cannot solve, or when it’s detected that client is experiencing discomfort or frustration.

The app uses a service that recognizes text and characters from images, photos and video, in real time, using only a mobile phone camera.

This allows the insurance agent to read and extract key information from documents, licenses and cards to facilitate processes like renewals or making a quote, without having to request or manually enter data.