Multinational insurance and healthcare company.
Coverage in 20+ countries
50,000+ professionals
Millions of medical
customers
24/7 customer
service in 20+
languages
-Aug-04-2022-09-11-18-41-PM.png){kind=icon}
Our client was facing a lack of visibility and standardized processes in managing more than 40 concurrent global projects. To continue addressing its aggressive growth goals through M&A, it needed a more robust project management function with high visibility at the enterprise level and high accountability at the local level.
Improve the management of resources, dependencies, and demand.
Speed up the onboarding process for project managers.
Reduce time and money leakage associated with project deviations.
Manage delivery volatility with better service indicators and visibility.
-Aug-04-2022-09-05-23-20-PM.png){kind=icon}
In less than one year, Softtek implemented a series of project management (PM) capabilities through PMO services to improve the client’s management of multiple simultaneous projects throughout the US and Latin America.
Facilitated knowledge transfer sessions to establish the client’s preferred PM methodology and formalize artifacts.
Applied mature governance standards to increase visibility through controls, metrics, monitoring, and reporting.
Established best practices for onboarding PM talent, giving local areas the ability to fluctuate with project demands at a moment’s notice.
Having a mature supplier contractually committed to PM service indicators was vital to our client’s ability to align projects to business results and manage resources and demand across multiple geographies.
100% governance rating and compliance with internal methods and processes.
65%+ faster time to onboard project managers.
Increased the visibility of project status and delivery dates, improving time to market.
Reduced maintenance efforts while increasing project documentation, leading to higher quality assurance for projects in-progress, completed, and deployed.
