A leading global financial services provider, specializing in investment management, investment servicing, and market research for institutional investors.
46,000+ employees
100+ global offices
Among the top 15 largest American banks
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Following a spinoff from a multinational financial services company, maintaining operational and business continuity was crucial to avoid outages and performance issues. Our client needed a swift transition of services and effective ongoing IT infrastructure management to protect customer relationships and brand image.
Ensure high availability of critical infrastructure for continuous service delivery to internal users and customers.
Minimize penalties by complying with ISO, SOX, and other industry standards and regulations.
Ensure business process continuity in the event of unforeseen disruptions through a robust disaster recovery plan.
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Through our long-standing relationship, we built a strong understanding of the client and became well-versed in their technology stack over time. Softtek consistently delivered IT infrastructure services such as system upgrades, migrations, integrations, multi-level (L1, L2, and L3) support, and infrastructure security via penetration testing. Implementing stringent compliance measures aligned with ISO and other prominent frameworks enabled us to minimize penalties.
Delivery model: Nearshore + offshore to maximize efficiency and minimize risk at a lower total cost of ownership.
Infrastructure scope: OS and software environment management, database support, business process support, network support, monitoring, and automation.
Compliance and best practices: Implemented ITIS best practices supported by Centers of Excellence for relevant infrastructure domains.
Disaster recovery: Participation in quarterly disaster recovery planning with business and IT teams to ensure readiness for any disruptions. The Nearshore + offshore model ensured that our teams were always in sync with the client's needs.
Service optimization: Implemented an IT observability model and achieved 100% automated infrastructure and process monitoring, leading to year-over-year efficiency improvements and preemptive failure prevention.
Softtek ensured uninterrupted scalability with 100% business continuity during projects. This helped the client reduce costs, accelerate performance, and enable a streamlined and consistent experience for business and IT users.
Softtek's Nearshore model was a driving factor behind the client’s cost savings and operational success, and our ability to consistently deliver great customer satisfaction reinforced the strength of our ongoing relationship with the client.
33% savings on the total cost of support within the second-year post-transition.
US $7M cost savings over five years post-transition.
Zero losses from business interruptions during service transition.
100% automated infrastructure monitoring.
Extended the lifetime of the database platform by three years.
