Make your digital commerce deliver the optimal customer experience
Offering the best online shopping experience can make a significant impact on the consumer. From an SEO approach to high delivery quality, focusing on the details is a must.
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Our Value proposition
Rapidly enable new digital sales channels with Softtek’s modular end-to-end services, solution accelerators and ready-made integrations with best-in-class retail software platforms. By covering the full spectrum of digital commerce—from demand generation to an eCommerce platform, backend logistics, last mile delivery, payments and analytics—we help you rapidly evolve into a state-of-the-art Digital Commerce solution.
DEMAND GENERATION
As the customer journey begins, traffic generation and conversion rates are critical to success
Having the right ads with major players like Google, Facebook and Instagram is critical to staying ahead of the industry and your competition. Through our Digital Marketing agency, we work through the entire marketing process to find your customers and help customers find you.
eCOMMERCE PLATFORM
eCommerce platforms may no longer be able to meet the current needs of the business, and may require higher levels of customization
Softtek has the experience, the talent and the best-in-class partners to rapidly implement or improve a comprehensive eCommerce platform in as little as two weeks. We partner with the retailer to evaluate the best technology and features required for a better buying experience.
BACKEND LOGISTICS
Maximize the efficiency of logistics processes to be ready for product demand, and improve customer satisfaction
Digital transaction volumes have increased. Many retailers are not prepared to meet all customer requirements simultaneously. Visibility of the business KPIs is critical to allow efficiency. Softtek helps you keep all processes in one place so you can make the right decisions to reduce delivery time.
Process Improvement
LAST MILE DELIVERY
Loyalty could be at risk if you lack an effective delivery method that supports order fulfillment from checkout to doorstep
With Softtek’s services, stay connected to online shipping partners in one central platform where you can manage all activity of your product. In addition, all the information the delivery person needs is available on the mobile app to collect the product and deliver it to the right address.
SMART COMMERCE
Get the insights you need to make informed decisions about your business and sell more
Through our data-centric accelerator services, we help you to improve sales and margins through predictive analytics tools. Maximize your commercial strategy through loyalty programs, cross-selling and up-selling, promotions and coupons, and automatic pricing.
Journey KPIs
Cart and Product Analysis
Certifications
CUSTOMER SPOTLIGHT
Retailer modernizes its eCommerce platform to accelerate topline
growth during peak season
Softtek successfully enabled an immediate in-stock shipping solution and implemented an automatic shipping hold for out-of-stock items service, allowing the products to be released as they are restocked.
CUSTOMER SPOTLIGHT
Auto parts wholesale supplier in Mexico accelerates its Digital Transformation adoption
Softtek, along with the client, created a technology model aligned with its strategic objectives and phased in SAP C/4 Hana Commerce Cloud, allowing the client to increase operations in the Americas.
