A leading health and wellness brand, offering a diverse portfolio of nutrition, skincare, and cosmetics products through a global direct-selling network.
Leader in the clean beauty movement
US $500M+ revenue
E-commerce and consultant-driven sales model
With its aging data platform reaching end-of-life, the client faced an urgent need for modernization to ensure operational continuity and avoid costly license renewals. However, previous migration attempts had stalled due to technical complexity and integration challenges, including an over-customized SAP Commerce setup. Without a clear migration strategy, critical business functions like sales reporting, consultant commissions, and marketing analytics were becoming increasingly difficult to scale and manage.
Urgent data migration required before incurring license renewal costs.
Lack of standardized governance led to delayed modernization efforts.
Siloed documentation and system knowledge created dependencies on key individuals, increasing risk.
Workflow bottlenecks needed to be addressed to ensure a smooth transition without business disruptions.
Softtek was selected as a strategic partner to lead the data platform migration, implement Agile governance, and ensure operational readiness. By introducing structured governance, workflow optimizations, and a seamless migration strategy, Softtek helped accelerate the transition while keeping business-critical functions operational throughout the process.
Agile governance and execution: Established Scrum-based governance, leveraging the client’s preferred tools (Jira, Confluence) to enhance visibility, accountability, and execution efficiency.
Data platform migration: Designed, migrated, and optimized new data models supporting real-time sales reporting, consultant commissions, product data, and marketing analytics.
Operational readiness: Conducted workflow analysis and bottleneck identification, ensuring minimal disruption while accelerating the migration.
Integration and interoperability: Helped the client leverage more built-in SAP Commerce capabilities and improve data flow between SAP and the new platform.
With its modernized data platform and improved governance structure, the client can now handle seasonal transaction peaks seamlessly, execute a host of business functions faster, and unlock real-time business insights that were previously unavailable.
60% faster month-end processing, improving consultant satisfaction and internal revenue recognition.
20% average reduction in monthly maintenance costs.
2.5 billion changes processed monthly, with 100% system availability.
Insights on new promotions available within 45 minutes.
