AUTOMOTIVE

Driving transformation in the era of mobility

The automotive industry is undergoing a fundamental transformation. The decrease in sales—exacerbated by the pandemic—and consumer expectations based on exponential technologies has changed the game. It's time to evolve to sustain and capture new sources of value.

SUMMARY

AGENDA

SOLUTIONS

CASES

INSIGHTS

MEET THE TEAM

OVERVIEW

SUMMARY

AGENDA

SOLUTIONS

CASES

INSIGHTS

MEET THE TEAM

The automotive industry's biggest challenge is enabling a Dual-Transformation in a stringed investment environment due to falling vehicle sales, in order to participate in the new mobility ecosystem

Transforming current business models towards customer-centricity

Developing a 360-degree view of the customer

Monetizing data

Capturing the right talent

Learning to deliver the best value to customers

Leveraging a disperse legacy technology

Automating inefficient labor-intensive processes

Consult with our Automotive experts

THOUGHT LEADERSHIP

Coiner of “Nearshoring” Plans to Take Over the Americas

Carmen Montañez, Industrial and Automotive Sales VP for México, shares her views on the current nearshore and supply chain challenges for manufacturing organizations, and how Softtek supports in their digital transformation journey.

CASE STUDY

Lead conversion rate up 30% for a top US car manufacturer through CRM services and a custom sales platform

CASE STUDY

Best selling premium vehicle brand streamlines post-sales services and improves CX through a digital kiosk solution

CASE STUDY

23% increase to customer lifetime value for global car manufacturer through Agile development and a digital CX strategy

VIDEO

Productivity and Speed with digitized document management (Paperless Solution)

Join Beni Lopez, US Market CEO & Global Managing Director - Industrial explaining how we helped with our Paperless Solution to one of the World's Largest Companies in the Automotive and Farm Equipment Sector.

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Agenda for Automotive

Automotive manufacturing executives are faced with a short- and long-term agenda and must make swift judgements to address the following focus areas:

COST OPTIMIZATION

Shift efforts toward digital projects that build agility and scalability.

FRICTIONLESS CUSTOMER EXPERIENCE

Increase brand loyalty, transform into a customer-centric organization.

DATA-DRIVEN SERVICES

Create new revenue streams derived from analytics insights, enabled by data gathered at scale from the consumer and vehicles.

NEW MOBILITY ECOSYSTEM

Participate proactively, leverage current capabilities and transform the value chain.

INDUSTRY 4.0+

Providing real time data, adjusting according to demand, enabling control, and improving process and asset utilization are key features of the integration between the physical, information technology, and operations.

DIGITAL CHANNELS

Digitize sales and aftersales to create a seamless omnichannel experience.

Our services and solutions

To tackle current challenges, Softtek has created a series of flexible solutions that can be implemented and deployed rapidly:

Plant Resource Optimization - blauLabs™

Softtek blauLabs™ provides analytical tools to determine optimal equipment operation and reduce utilities' consumption and costs.

Avoid waste, assess energy quality and benchmark utility contracts to truly optimize resources for efficient and sustainable operations.

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Digital Sales Services

Ready to use, best of breed omnichannel commerce solution, including strategy, demand creation, creative content and user experience to accelerate the adoption of enhanced digital-first sales strategies.

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Softtek for Automotive

Achieve reduced time to value through a preconfigured template for the Automotive industry, with best practices, industry KPIs and full digital ecosystem integration capability:

Agile implementation to accelerate transformation
SaaS enablement as an option to shift CAPEX to OPEX
Able to accommodate any size company

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Business Process Optimization - FRIDA

Softtek cognitive FRIDA automation services help solve complex problems using deep learning and related AI technologies to understand and process a wide variety of information, including: video, photos, free-form text, voice, pdfs, scanned documents and other non-structured data.

The cognitive engine behind FRIDA automates processes that require intensive human intervention, or whose manual performance would be economically unfeasible, reducing the risk of errors and streamlining processes.

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Customer experience transformation

Provide frictionless Customer Experience with a 360° customer view across all digital touchpoints and interactions, to increase the customer's perception of value and their loyalty throughout the sales and after-sales processes.

FRIDA paperless Forms and Workflows

Our Paperless solution is an intuitive tool that allows clients to configure and automate flows and forms with a mobile-first approach, helping to intelligently process a wide variety of sources of information, including: video, photos, free-form text, voice, pdfs and scanned documents, among others.

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WEBINAR

“Lean & Industry 4.0”
Webinar On-Demand

Dr. Jeffrey Liker, acclaimed author of the international best-seller "The Toyota Way" and Alston German, Softtek’s Industry 4.0 Executive VP guide you through the origins and evolution of Lean in Manufacturing.